Committed to a Safe and Secure Environment
The Airport’s size, infrastructure and number of people at any given time require security around the clock.
It is the mission of the DFW International Airport Department of Public Safety to ensure the protection of life and property through the effective and efficient delivery of professional police, fire rescue, security and emergency medical services to the airport community.
Fire Chief: Daniel White
Chief of Police: Brian Redburn
DFW DPS Personnel Areas
A Heart To Serve
Police Services
DFW Airport Police patrols the terminal areas, surrounding businesses and provides a myriad of law enforcement functions to millions of DFW customers each year.
Fire Services
The DFW Airport Fire Department helps to oversee the safety of more than 70 million passengers. The department is focused on aircraft rescue training, fire prevention and emergency medical services.
Special Services
Special Services ensures the protection of life and property through the effective and efficient delivery of professional service to the airport community.
In Memoriam
Corporal Richard David Barreda
On Friday, February 14, 1997, Corporal Barreda of the DFW International Airport Department of Public Safety was traveling on his motorcycle when a shuttle bus suddenly pulled into oncoming traffic without warning.
Corporal Richard David Barreda
In Memoriam
On Friday, February 14, 1997, Corporal Barreda of the DFW International Airport Department of Public Safety was traveling on his motorcycle when a shuttle bus suddenly pulled into oncoming traffic without warning.
In Memoriam
Corporal Richard David Barreda
On Friday, February 14, 1997, Corporal Barreda of the DFW International Airport Department of Public Safety was traveling on his motorcycle when a shuttle bus suddenly pulled into oncoming traffic without warning.
Corporal Richard David Barreda
In Memoriam
On Friday, February 14, 1997, Corporal Barreda of the DFW International Airport Department of Public Safety was traveling on his motorcycle when a shuttle bus suddenly pulled into oncoming traffic without warning.
A heart to serve
DFW Airport Police/Fire Jobs
Careers in public safety at DFW offer a globally recognized training program along with competitive salaries and benefits including medical, disability, retirement, life insurance and more.
DFW Airport Police/Fire Jobs
A heart to serve
Careers in public safety at DFW offer a globally recognized training program along with competitive salaries and benefits including medical, disability, retirement, life insurance and more.
A heart to serve
DFW Airport Police/Fire Jobs
Careers in public safety at DFW offer a globally recognized training program along with competitive salaries and benefits including medical, disability, retirement, life insurance and more.
DFW Airport Police/Fire Jobs
A heart to serve
Careers in public safety at DFW offer a globally recognized training program along with competitive salaries and benefits including medical, disability, retirement, life insurance and more.
Contact DFW Department of Public Safety
For emergencies on Airport property, please call 911. For inquiries and general information, please call the main phone line.
DFW DPS Headquarters Office
View Directions
Addresses
DFW Airport DPS Headquarters
3600 S 20th Avenue DFW Airport, TX 75261
DFW Airport Fire Training Center
1530 W 27th Street Grapevine, TX 76051
Mailing Address:
P.O. Box 610687 DFW Airport, TX 75261
Important DPS FAQs
How To Register a Complaint or Compliment
To register a complaint or compliment for a police officer regarding a ticket, citation, warning, or other police action:
- Compliments: If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Compliments are shared with the employee and placed in the officer’s personnel file. If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.
A citizen may speak to a supervisor regarding any compliment, in-person or by phone, at the following:
- Address:
3600 South 20th Ave
DFW Airport, Texas 75261
- Non-Emergency: 972-973-3210 (ask for on-duty police supervisor)
A citizen may also compliment an officer by contacting Professional Standards at the following:
- By Phone: +1-972-973-3532
- By Email: dpsprofessionalstandards@joe-yan.net
- Direct Link: Compliment Information Form
- By Mail:
ATTN: Professional Standards
DFW Police Department
P.O. Box 610687
DFW Airport, Texas 75261
- Complaints: DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant. Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees.
The complaint process is structured with several goals:
- Identification of employees unfit for employment
- Improving service by identifying and correcting sub-standard performance
- Assessing department policy and procedures
- Protecting employees against false allegations.
The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions. Any person who is the affected party and believes the law or department policy has been violated may file a complaint. Allegations may be submitted in person, by mail, by phone or e-mail. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to Professional Standards for review and assigned for follow up.
A citizen may speak to a supervisor regarding any complaint, in-person or by phone, at the following:
- Address:
3600 South 20th Ave
DFW Airport, Texas 75261
- Non-Emergency: 972-973-3210
A citizen may also register a complaint on an officer by contacting Professional Standards at the following:
- By Phone: +1-972-973-3532
- By Email: dpsprofessionalstandards@joe-yan.net
- Direct Link: Complaint Information Form
- By Mail:
ATTN: Professional Standards
DFW Police Department
P.O. Box 610687
DFW Airport, TX 75261-0687
- Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received. Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.
Possible results of an investigation are:
- Unfounded: The investigation determined the allegation is false or not factual.
- Exonerated: The investigation revealed the incident occurred, but the employee’s actions were justified, lawful, and proper.
- Sustained: The investigation disclosed a preponderance of evidence in support of an allegation or policy violation. If the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.
Traffic accidents reported on the State's form (CR -3) can be purchased online. Please obtain more information here.
- Crash reports can be found by the following information:
- Name of a person or company involved in the crash
- Driver License/Identification Card Number of a person involved in the crash
- The Vehicle Identification Number (VIN) of a vehicle involved in the crash
- The TxDOT Crash IDs for one or more crashes
For assistance with obtaining a report from the TXDOT website, call +1-844-CRIS-HLP.
Contact Euless B&B Wrecker Service at +1-817-283-2121 located at following address:
1201 West Euless Blvd.
Euless, TX 76040.
Arrangements can be made to pick up your vehicle 24 hours a day, 7 days a week.
False alarms are counted for each twelve (12) month period commencing on January 1 of each year. After the eighth (8th) alarm and upon written notification to the owner/operator, the Department of Public Safety (DPS) will not respond to the premises of such alarm for a period of ninety (90) days. At the end of the ninety (90) day period, the owner/operator may apply to the Department of Public Safety for reinstatement of the alarm for the remainder of the calendar year. Reinstatement of an alarm requires that the owner/operator provide documentation that said alarm has been repaired and is in proper operational condition; and payment of a $25.00 reinstatement fee.
False Security Alarm Charges
- 1 to 3 occurrences: No Charge
- 4 to 5 occurrences: $50 per response
- 6 to 7 occurrences: $75 per response
- 8 occurrences: $100 per response
- Over 8 occurrence: No DPS response
Request for Public Information
For those requesting information under the Texas Government Code, Chapter 552, Public Information Act, please click on this link to fill out an online request form.
- Questions: +1-972-973-5480
The DFW Holding Facility is located at DFW Airport DPS Headquarters at the following address:
3600 South 20th Avenue
DFW Airport, Texas 75261
Information may be obtained by calling +1-972-973-3533 and choosing option #8 for jail/bond information.
DFW Police Services hosts two Citizen Police Academies. One in the Spring and one in the Fall. The Academy meets once a week for 12 weeks. Contact prodriguez@joe-yan.net for more information.
Billing and record services for medical emergencies occurring within DFW Airport are provided by Intermedix Technologies, Inc.
Contact them at: PO Box 940249 Houston, Texas 77094-7249 +1-888-735-9559
Medical Billing Schedules For a complete listing of costs associated with DFW Medical Services, please visit the Investors/Financials page.